Get in Touch With Us
Got a question about one of the offshore sportsbooks we cover, spotted something that needs updating, or want to flag a concern? This page explains the best way to reach us and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting hold of our team. Write to us at [email protected] and a real person will read your message — we don't rely on automated replies to do the work for us. We aim to get back to most enquiries within a couple of working days, though it can take longer during busier periods.
If you can, tell us upfront what your message is about. A quick line at the top — "correction," "general question," "feedback" — helps us route it to the right person and respond faster.
What We Can Help With
Offshore Gambling exists to help US bettors compare offshore sportsbooks on odds, market coverage, bonuses, payout speed, and reliability. Here's what readers typically contact us about:
- Questions about a specific sportsbook — If something in one of our reviews of Lucky Rebel, Bovada, BetOnline, BetNow, or another site on our list isn't clear, ask us directly.
- Corrections and updates — Bonus terms, rollover requirements, and payout methods at offshore books change without much notice. If you've noticed something on our site that looks out of date, we want to know.
- Bonus and rollover clarity — If a welcome offer or reload bonus described on our site seems ambiguous, tell us and we'll review the wording.
- Feedback on our rankings or methodology — We're open to hearing where readers think our comparison criteria could be sharper.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We'll point you toward appropriate resources, and you can also reach the National Council on Problem Gambling helpline at 1-800-GAMBLER at any time.
What We Can't Do By Email
We're an independent review and comparison site, not a sportsbook, and not a customer support desk for any operator listed on wendyupdegraff.com. That means we can't process deposits or withdrawals, resolve account disputes with an offshore book, or access anyone's betting account. For account-specific issues — a delayed withdrawal, a verification hold, a disputed bet — you'll need to contact the sportsbook's own support team directly, since offshore books sit outside US state regulation and we have no authority over how they handle individual accounts.
This is also a good moment to repeat something we say throughout the site: offshore sportsbooks are licensed outside the US, typically in jurisdictions like Curaçao, Panama, or Costa Rica, and they are not regulated by any US state. That means the player protections you'd get from a state-licensed operator — segregated funds, formal dispute resolution, guaranteed payouts — simply don't apply. Before you sign up anywhere, check your own state's laws on offshore betting.
What Happens After You Write to Us
- Your message reaches our editorial inbox and is read by a team member, not a bot.
- If it's a correction or factual query, we check it against our current research before replying.
- We reply directly to your email, usually within a couple of working days.
- If your enquiry touches on responsible gambling, we'll include helpline information in our response regardless of what else is discussed.
A Note on Age and Responsible Play
Everything on this site is intended for readers aged 21 and over. Offshore sportsbooks carry no guarantee of the responsible gambling and self-exclusion tools that regulated US operators are required to offer, so it's worth setting your own limits before you deposit anywhere. If gambling has stopped being fun or is causing problems for you or someone close to you, the National Council on Problem Gambling helpline — 1-800-GAMBLER — is free, confidential, and available at any time.
For readers comparing options outside US-facing offshore books, our page on trusted non-GamStop casinos in the UK covers a different market and set of operators.
Before You Get in Touch
A quick check before emailing can sometimes save you a wait: our individual sportsbook pages list current bonus terms, rollover requirements, and banking methods, including crypto options like Bitcoin and USDT, so the answer to a common question may already be there. If it isn't, or if you'd rather just talk to a person, we're glad to hear from you.